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Info Lowongan: Posisi IT Service Delivery Supervisor di Tangerang


PT Radinka Anugra


Informasi Mengenai Perusahaan:
Radinka IT is a member of the Radinka Group, focusing business in IT Infrastructure solutions and operation support services. We see and treat employees as necessary for growth, thus facilitating room to grow individual professionalism, career path, and expertise advancement. We manage working conduct and environment to support employee and customer satisfaction. We share the company's short and long-term goals, discuss options with employees to fill the gap, give challenges to accomplish, and reward the achievements of groups or individuals. The final goal of our business is to bring satisfaction to customers, employees, and shareholders.

Deskripsi Pekerjaan


Responsible for service delivery and management of performance against

agreed service levels and budgets, taking into account the latest

technological developments and the release cycles. Other responsibilities

include the effective and efficient execution of all aspects of service

delivery, service level management, continual service improvement, and

performance management for the specific services.

Task and Responsibility

• Execution of service delivery & management of service performance of the specific service.

• Ensure that demands are factored into capacity plans for all associated systems.

• Responsible for the analysis, planning, measuring, and improvement of the availability of IT services with respect to the agreed service levels

• Delivered IT service demand forecast as a budget planning and calculation baseline.

• Ensure that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work, and budget.

• Support internal service review meetings covering performance, service improvements, quality aspects, and processes.

• Responsible for delivering excellence in all aspects of the service delivery function within an ITIL-derived framework.

• Responsible for security management and execution of risk management processes of technical service operations by company frameworks.

• Managed overall day-to-day IT operations for performance and end-user satisfaction.

• Communication-related task from IT Group.

• Provide in-depth technical expertise for both tactical and operational initiatives.

• Manage IT resource requirements to balance tactical and strategic demands appropriately.

• Reporting to ISS ID regarding the performance of managed services areas

that include quality, capacity, systems, and responsiveness.

Qualifications and Partial Knowledge

• Study for a university degree in natural sciences, computer science, business, or an equivalent education.

• Proven experience in the area of ITSM and in-depth knowledge of the

processes of service mgmt. (ITIL).

• Fast learning and tech-savvy

• Have a high ability and curiosity about IT updates

Preferably domicile in South Tangerang and around Bintaro.

Fluent in English Speaking is a mandatory skill.

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